Policies

Return Policy

Services – If you are unable to use an unrendered, prepaid service, you may do a one-time exchange of unused portion
towards a different service.

Products – For safety purposed, we cannot accept skin care product returns (only exception, clear defect in product)

Gift Cards – Non-refundable; however, we will allow them to be transferred to another party.

Cancellation Policy

At Bella Vi Spa, we are eager to meet your scheduling needs. All appointments require a credit card upon booking. If you cannot make your appointment, please reach out to us by calling one of the spa locations. DMs and emails are not acceptable forms of communication for cancellations. Thank you for your understanding and consideration regarding this matter.

24-hour Notice

In the event you need to cancel or reschedule your appointment, we do require a 24-hour notice. Late cancellations will be charged a cancellation fee of $50.00.

No Shows

If you are a no call, no show you will forfeit your deposit and may be charged the full amount of your service. For treatments varying in pricing, you will be charged $500 per half hour scheduled. (i.e. 2 hour service with varying price = $2,000 no-show fee).