FREQUENTLY ASKED QUESTIONS

When you come to Bella Vi Spa and Aesthetics, you deserve to feel prepared, confident, and fully committed to your aesthetic journey.

Office Etiquette

Payments & FInancing

Treatment Details

Cancellation Policy

Booking

At Bella Vi Spa, we are eager to meet your scheduling needs. All appointments require a credit card upon booking. If you cannot make your appointment, please reach out to us by calling one of the spa locations.

DMs and emails are not acceptable forms of communication for cancellations. Thank you for your understanding and consideration regarding this matter.

24-Hour Notice

In the event you need to cancel or reschedule your appointment, we do require a 24-hour notice. Late cancellations will be charged a cancellation fee of $50.00.


Tardiness

If you are later than 15 minutes for your appointment, you may be rescheduled and charged for a late cancellation fee.


No Show

If you are a no-call, no-show, you will forfeit your deposit and may be charged the full amount of your service. For treatments varying in price, you will be charged $500 per half hour scheduled. (i.e. 2-hour service with varying price = $2,000 no-show fee).

Return Policy

Services

If you cannot use an unrendered, prepaid service, you may do a one-time exchange of unused portion towards a different service.

Products

For safety purposes, we cannot accept skin care product returns (only exception, clear defect in product). Gift Cards are non-refundable; however, we will allow them to be transferred to another party.

Not seeing your question above? We're happy to help.